Choosing the right senior care facility can be very overwhelming and there are many factors that you must consider when making this decision. We have put together a list of questions and some essential to consider when touring a senior community.
It is best to try to schedule a tour during senior community event or meal time. This way you can observe the interaction between the caregivers and the residents and also have an opportunity to speak with the residents directly.
Trust Your Instincts
As you are touring make sure you think about yourself or your loved one actually living at the community. Do you imagine you or your loved one being comfortable? Do you feel at ease? Are the staff and residents open, inviting and friendly? Always remember to follow your instincts and your heart!
Observe the Level of Cleanliness
Does the community feel fresh and clean? Ask how often housekeeping is provided in your personal living space. Make sure you get full details on the types of maintenance provided and the estimated response times. Don’t forget to ask about laundry procedures. Ask for specifics on what is available and at what cost. Odors in the property may indicate a lack of cleanliness or a temporary problem. If you find smells concentrated to one area on your tour this most likely indicates a single, recent incident. Odors throughout the community most likely indicate a bigger problem. Always ask the manager what they think might be causing the problem.
Visit During An Activity or at Meal Time
It’s a good idea to try and schedule your tour in conjunction with any community events or meal time. This will allow you to observe the interaction between the staff and the residents. Ask the if you can watch the activities or even participate. Are the activities and events well attended? Does the staff seem to be enjoying the activity as well? Take a look at the community calendar of events. Do they match your or your loved one’s interests? Do the events and activities vary in size and type? Do they include trips and outings away from the community? If it is important to you and your family, don’t forget to inquire about religious services.
Pay Attention to Staff Friendliness
The attitude and friendliness of the staff are of the utmost importance. Make sure that you observe several staff members interacting with current residents. Do they listen and make eye contact? Make sure to get a good understanding of the staffing pattern. How many people are actually involved in residents’ care? Make sure you get an introduction to the management team. This will help you understand the goals of the property. It is important that you have confidence in the property’s staff.
Ask Security & Safety Questions
Safety and security features are very important for the senior and offer peace of mind for the caregiver. Make sure that bathrooms are accessible and have grab bars in convenient locations. Ask how residents contact staff if they have an emergency in their living area. Find out about other safety features available in living quarters and throughout the community. Make sure you find out about staffing patterns to determine who is on-site at all times to assist residents. Are there registered nurses on site? How do staffing patterns differ at night? How does the community assist or manage residents’ medication needs? Don’t forget to ask specific questions about any other medical needs that must be met for you or your loved one.
Visit the Outdoor Areas
Everyone wants to be able to enjoy a nice sunny day outdoors especially in California. While visiting communities make sure to investigate the outdoor areas that are available to residents. Does the area feel safe and secure? Does the property house outdoor activities in these areas? Does the staff use the same area for their personal breaks?
Eat a Meal at the Property
As with most of us, the dining room experience is very important to seniors. When visiting communities it is important to discuss entree choices and learn about dining hours, options and procedures. Make sure you and your loved one enjoy a meal at the property. Not only is it a great way to sample the cuisine, but it also opens up a great opportunity to meet some of the residents. Discuss what happens if a resident is unable to make it to the dining room for a meal.
Ask Questions About Personal Care
As you go through the tour process make sure you ask a lot of questions about personal care. Discuss bathing options and bathing preferences. It’s a great idea to observe the current residents while visiting communities. Are they clean shaven with well-groomed hair and nails? Are the residents dressed appropriately? Make sure to take into consideration what activities they are involved in and the current weather. Does the staff treat residents with dignity, respect and a smile?
Get Feedback from Residents & Families
Ask residents and families, past and present, for their honest opinions about the community. Many communities have a resident council/ambassadors that will be happy to answer any of your questions. Life Options for Seniors have thousands of reviews and ratings from families who have shared their impressions and rated individual communities.